![]() Rather, confidence means that we assume full authority of the process and the results. Confidence does not mean knowing things you don’t know or having answers. To imbue this spirit of courage, we must radiate a genuine confidence. While clients want insights and objectivity, what we really provide is the courage to take calculated risks. Ultimately, we are paid for objectivity.Īssume full authority. Stay above that fray, even if well-intended people try to hip you to the pitfalls, personality, and power struggles of that institution. You also must have such strong conviction that you are not swayed or influenced by their organization’s politics. To play court jester well you need to have an innate mix of wisdom and whimsy. Court jesters have the uncanny ability to speak of matters no one else in the system can touch. People, especially tough people, are really tender. Sometimes there are “family-style” secrets inside companies and denial as thick as prison walls. We also have a duty to name the obstacles. We also have to set the stage, carefully constructing an atmosphere of trust where we can mine issues deeply, uncover hidden orthodoxies, serve as a mirror, and always point out reachable possibilities for growth. To meet this objective we have to play enlightened court jester, asking the unaskable questions those inside the company cannot ask. As a thriving consultancy, our primary vocation is providing insight that adds value to our clients.
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